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Give Your Customers Service They Love
Posted on 02/07/2011
Love is in the air. There’s just something about this time of year. Valentine’s Day, for most, is a day to show those close to you that you truly care. You may not think of it in the same way, but your business has a relationship with your customers. How often do you show them some love? Use Valentine’s Day as an opportunity to think about how you can give your customers the service they love every day of the year. Here are some great customer service tips.
Give them your attention
It doesn’t matter if you’re working with the customer for the first time or you’re in a long-term relationship. You need to give customers the attention they deserve. Make each customer feel as if they’re the most important customer you have, simply by making their needs a priority.
Keep your promises
If you tell a customer that their project will be done by a certain day and time, you better have it done or at least keep them abreast of any delays. Remember, talk is cheap. People want results. If you don’t deliver what you said you would, your customer will find someone who can.
Show some appreciation, please
Customers expect when you thank them at the point of sale. But have you considered remembering those customers one week or a few months after the sale? Talk about cultivating a relationship that can yield repeat business by simply sending a thank you note. Take a look at your customer list and contact some of those that haven’t done business in a while. Send them a note that you miss them and maybe give them an incentive to come back.